I just wanted to take this opportunity to express my delightful experience in the purchase of my new Mazda CX3.
I just wanted to take this opportunity to express my delightful experience in the purchase of my new Mazda CX3. My sales consultant James Pankratz was great right off the bat. We test drove 3 cars, although I already had a pretty good idea the direction I was going. He made the experience fun and enjoyable. At no time did I feel unnecessarily pressured, it was all about my needs and the best fit for me.
As a self employed professional, I decided to go the financing route. Off to Victoria McGrath, another enjoyable experience. We had fun during the whole process. I've been in finance, so I get how mundane the experience can be.
By the end we were all hugging and looking forward to our next encounter!
I was a Mazda owner before, and for personal reasons ended up with a Nissan with my last vehicle. I always said I'd go back to Mazda in a heartbeat, so here I am & so glad I've come back. Not only am I pleaded with my purchase, but the overall experience was bar none.
I also want you to know, at no time did anyone one ask me to do this (unlike Nissan), I'm doing this because it seems so many people take the time to complain, but not give praise when it's due.
Kudos to you and your team, the energy in the building is great, it's evident your staff enjoy what they do. I'll be happy to encourage my friends and colleagues to come to your show room if their in the market for a new or used car.
Have a great day.
Sincerely, Liz D.